Privacy Policy

Connected Horizons Limited, trading as Connected Horizons, (we, us, our) complies with the New Zealand Privacy Act 1993 (the Act) when dealing with personal information.  Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose and protect your personal information.

This policy does not limit or exclude any of your rights under the Act.  If you wish to seek further information on the Act, see www.privacy.org.nz.


CHANGES TO THIS POLICY

We may change this policy by uploading a revised policy onto the website.  The change will apply from the date that we upload the revised policy.

WHO DO WE COLLECT YOUR PERSONAL INFORMATION FROM

We collect personal information about you from:

  • you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products

  • third parties where you have authorised this or the information is publicly available.  

If possible, we will collect personal information from you directly.  

HOW WE USE YOUR PERSONAL INFORMATION

We will use your personal information:

  • to provide services and products to you

  • to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)

  • to improve the services and products that we provide to you

  • to bill you and to collect money that you owe us, including authorising and processing credit card transactions

  • to respond to communications from you, including a complaint

  • to conduct research and statistical analysis (on an anonymised basis)

  • to protect and/or enforce our legal rights and interests, including defending any claim

DISCLOSING YOUR PERSONAL INFORMATION

We may disclose your personal information to:

  • another company within our group

  • any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products

  • other third parties (for anonymised statistical information)

  • a person who can require us to supply your personal information (e.g. a regulatory authority)

  • any other person authorised by the Act or another law (e.g. a law enforcement agency)

  • any other person or entity authorised by you.

A business that supports our services and products may be located outside New Zealand.  This may mean your personal information is held and processed outside New Zealand, including but not limited to Australia.

PROTECTING YOUR PERSONAL INFORMATION

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information.  Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction.  If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, email us at contact@vietnamconnected.com.  Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

INTERNET USE

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information.  We suggest you review that site’s privacy policy before you provide personal information.

We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website.  You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.

Cookie Policy

This Cookie Policy explains how we use cookies and similar technologies on our website, vietnamconnected.com ("Site"). By using our Site, you consent to the use of cookies as described in this policy.

What are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help the website recognize your device and remember information about your visit, which can improve your experience on the site.

Types of Cookies We Use

  1. Essential Cookies: These cookies are necessary for the basic functionality of our Site. They enable you to navigate the Site and use its features, such as accessing secure areas.

  2. Performance Cookies: These cookies collect information about how you use our Site, such as which pages you visit most often. This information is used to improve the Site’s performance and provide a better user experience.

  3. Functional Cookies: These cookies allow our Site to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features.

  4. Targeting/Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

How We Use Cookies

We use cookies to:

  • Improve the functionality and performance of our Site.

  • Personalize your experience on our Site.

  • Analyze and understand how our Site is used.

  • Show relevant advertisements and track the effectiveness of our marketing campaigns.

Third-Party Cookies

We may also allow third-party service providers to place cookies on your device through our Site to assist us in various functions such as advertising, analytics, and site improvements. These third-party cookies are subject to the respective privacy policies of the external services.

Managing Cookies

You have the right to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality and features of our Site.

Here’s how you can manage your cookie settings in some popular browsers:

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.